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Tell us that you would like to make a return and provide your order details so we can identify your purchase.
- Complimentary UK Delivery
Barroccu & Co · Returns
We offer a 30-day change-of-mind returns period, giving you time to decide whether your Barroccu & Co purchase is right for you.
If something is wrong with your order, contact us and we will help you resolve it.
Our returns promise
If you decide that your purchase is not right for you, you may request a change-of-mind return within 30 days of receiving your order.
Please contact Barroccu & Co before sending anything back so that we can identify your order and provide the appropriate return information.
Change-of-mind returns
For a return under our extended 30-day change-of-mind policy, please keep the product and its presentation in a condition suitable for return.
The product should be unused.
Optical Care cloths should not have been washed.
Include the original pouch, card and product packaging supplied with your order.
Include enough information for us to identify the original purchase.
How to make a return
Tell us that you would like to make a return and provide your order details so we can identify your purchase.
Return the product together with its original pouch, card and packaging where supplied, using suitable outer packaging for the journey.
Follow the return information provided when you contact us and retain your proof of postage until your return has been completed.
Return postage
For an ordinary change-of-mind return, the cost of returning the item to Barroccu & Co is the customer's responsibility.
We recommend using a postal service appropriate for the value of the item and retaining proof of postage until your return has been received and processed.
If your item is faulty, damaged on arrival or incorrect, please contact us before arranging a return.
Something isn't right?
A damaged, faulty or incorrectly supplied product is different from simply changing your mind.
Please contact us as soon as you reasonably can, explain what has happened and provide your order details. Photographs can be helpful where the issue is visible.
We will review the issue and explain the appropriate next step.
Refunds
Returned goods are checked when they arrive so we can confirm the product and return details.
Approved refunds are returned to the original payment method unless another arrangement is required or agreed.
Once a return has been received and approved, we will process the refund as promptly as possible. Your bank or payment provider may require additional time before the funds appear in your account.
Where consumer law requires the original standard delivery charge to be refunded, we will do so. Complimentary UK delivery has no original standard delivery charge to refund.
Your consumer rights
The 30-day Barroccu & Co change-of-mind policy is intended to make shopping with us straightforward. It does not replace or reduce any statutory rights that apply to your purchase.
Different legal rights can apply where goods are faulty, damaged, not as described or where an online order is cancelled under applicable consumer law.
You can also read our Terms & Conditions.
Nothing on this page is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.
Need to make a return?
Send us your order details and tell us what you need help with. We will guide you through the appropriate next step.
Contact Barroccu & Co